Records
The types of records listed below are the primary entities available within the Xurrent service to organise the activities concerning the delivery and support of your organisation’s IT services.
Records Console
- Agile Board
- Agile Board Column
- Product Backlog
- Scrum Workspace
- Sprint
- Request
- Request Template
- Knowledge Article
- Knowledge Article Template
- Problem
- Release
- Workflow
- Task
- Workflow Template
- Task Template
- Project
- Project Task
- Project Baseline
- Project Baseline Phase
- Project Baseline Task
- Project Template
- Project Task Template
- Invoice
- Expense
- Shop Article
- Shop Order Line
- Service
- Service Instance
- Service Offering
- Service Level Agreement
- Affected SLA
- First Line Support Agreement
- Product
- Configuration Item
- Contract
- Reservation Offering
- Reservation
- Organisation
- Team
- Skill Pool
- Person
- Site
- Risk
Analytics Console
Settings Console
- App Offering
- App Instance
- Automation Rule
- Broadcast
- Calendar
- Certificate
- Custom View
- Custom Collection
- Custom Collection Element* Effort Class
- Holiday
- Media File
- OAuth Application
- Out of Office Period
- PDF Design
- Personal Access Tokens
- Project Category
- Project Risk Level
- Product Category
- Risk Severity
- SCIM User
- SCIM Group* Self Service Design
- Service Category
- Short URL
- SLA Notification Scheme
- Survey
- Tag
- Timesheet Settings
- Time Allocation
- Time Entry
- Translation
- UI Extension
- Webhook
- Webhook Policy
- Waiting for Customer Follow-Up
- Workflow Type
An overview of these records can be obtained using the Records console and the Settings console.
Depending on the roles that are related to your Person record, one or more of these record types may not be accessible to you.
Click on a record type to obtain an overview of its purpose and usage guidelines.