Knowledge Article Template

Knowledge articles templates are used to adapt knowledge articles to the needs of an organization. Knowledge article templates can be maintained by a person with the Knowledge Manager or Account Designer role from the ‘Knowledge Article Templates’ section in the Records console. They can be restricted to a specific service and service instance, if necessary. The UI extension field allows organizations to add custom fields to knowledge articles, enabling them to customize their articles with required, searchable, filterable, and other types of fields.

The Knowledge Article Template Fields page provides field utilization guidelines for each field of the Knowledge Article Template form.