Records
The types of records listed below are the primary entities available within the 4me service to organize the activities concerning the delivery and support of your organization’s IT services.
Records Console
- Agile Board
- Agile Board Column
- Product Backlog
- Scrum Workspace
- Sprint
- Request
- Request Template
- Knowledge Article
- Knowledge Article Template
- Problem
- Release
- Workflow
- Task
- Workflow Template
- Task Template
- Project
- Project Task
- Project Baseline
- Project Baseline Phase
- Project Baseline Task
- Project Template
- Project Task Template
- Invoice
- Expense
- Shop Article
- Shop Order Line
- Service
- Service Instance
- Service Offering
- Service Level Agreement
- Affected SLA
- First Line Support Agreement
- Product
- Configuration Item
- Contract
- Reservation Offering
- Reservation
- Organization
- Team
- Skill Pool
- Person
- Site
- Risk
Analytics Console
Settings Console
- SCIM User
- SCIM Group
- Certificate
- Self Service Design
- PDF Design
- Media File
- Broadcast
- Survey
- UI Extension
- Custom View
- Custom Collection
- Custom Collection Element
- OAuth Application
- Webhook
- Webhook Policy
- Automation Rule
- App Offering
- App Instance
- Short URL
- Translation
- Workflow Type
- Project Category
- Project Risk Level
- Risk Severity
- Service Category
- Product Category
- Effort Class
- Timesheet Settings
- Time Allocation
- Time Entry
- Calendar
- Holiday
- Out of Office Period
- SLA Notification Scheme
- Change Set
- Data Link
- Personal Access Tokens
An overview of these records can be obtained using the Records console and the Settings console.
Depending on the roles that are related to your Person record, one or more of these record types may not be accessible to you.
Click on a record type to obtain an overview of its purpose and usage guidelines.