Service Desk Manager

A user whose Person record is linked to the Service Desk Manager role of an account is able to maintain (add and edit) the request templates of that account.

Service desk managers can also delete notes, up to 14 days after they were written.

In addition, someone with the Service Desk Manager role of an account is able to set requests with a dissatisfied requester of that account to ‘addressed’ using the Addressed toolbar button.

Lastly, a service desk manager is also able to add and edit broadcasts.

The Specialist role is a prerequisite for the Service Desk Manager role.