4me Help

Media File

A media file is used to upload a file to a web server where it gets a URL that can be used elsewhere within the 4me service. A media file can, for example, be created for a user manual so that its URL can be included a knowledge article. Similarly, a background image or the logo of the support organization can be uploaded as a media file so that its URL can be used in the organization’s Self Service design or PDF designs.

People who have the Specialist role can add a new media file to the media library of their support organization’s account. They can also update and delete media files, but only the ones they created. A person who has the Directory Administrator role or the Account Administrator role of an account can maintain and delete all media files of that account.

The Media File Fields page provides field utilization guidelines for each field of the Media File form.