The table below lists the fields of the Knowledge Article Template form and provides utilization guidelines for each field.
Field Label
Utilization Guideline
Subject
The Subject field is used to enter a short description that needs to be copied to the Subject field of a new knowledge article when it is being created based on the template.
Disabled
The Disabled box is checked when the knowledge article template may not be applied.
Service
The Service field is used to select the service for which the knowledge article template is made available.
Service instances
The Service instances table field is used to add service instances for which this knowledge article template is made available.
UI extension
The UI extension field is used to select the UI extension that is to be added to a knowledge article when the template is applied to it.