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Key Contact

Key Contact

An end user can be given one additional role. That is the Key Contact role. The Key Contact role gives an end user additional capabilities in 4me Self Service. Specifically, a key contact is able to review all requests that have been submitted for people who work for the same organization as the key contact, or who work for an organization that is hierarchically below the key contact’s organization. A key contact is able to add notes to these requests and, if needed, reopen them.

A key contact can also access some reports in Self Service, provided that these reports have been made available in the Self Service Settings by the administrator of the account in which the key contact’s person record is registered.

It is important to note that these additional access rights are limited to requests in which the person who is selected in the Requested for field is linked to the same Organization record as the key contact, or to an organization that is hierarchically below the key contact’s organization.

The Key Contact role is account-specific. A person needs to have the Key Contact role of an account to be able to access requests that are registered in this account. This makes it possible, for example, to allow a manager to see all requests from employees of the manager’s organization, except for the ones that are registered in the HR account. This role cannot be shared with trusted accounts.