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Calendars are used to define the work hours of teams, the service and support hours of service offerings and the support hours of first line support agreements.

In a Calendar record, periods can be added for the different days of the week during which the calendar is active. A holiday can be related to a calendar to deactivate the calendar for the period defined in the Holiday record.

Only a person who has the Account Administrator role of an account can maintain the calendars of that account.

The Calendar Fields page provides field utilization guidelines for each field of the Calendar form.